Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
DELIVERY INFORMATION
We aim to deliver your goods within 3-4 working days (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than 14:00 (2pm). As we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline only. Please note that we cannot guarantee that you will receive the goods within such estimated delivery times.
INTERNATIONAL ORDERS
As all Feraye orders are shipped from the UK, you may be charged import duties or taxes by the shipping company when the parcel reaches the delivery country outside of the UK. These charges vary by country and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.
FAULTY OR WRONG ITEM
For faulty items please do not send the item back to us until you have emailed our customer care department, stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage. Finally, let us know if you require a refund or a replacement. We will contact you to advise on how we will deal with the return.
DISTANCE SELLING REGULATIONS
The United Kingdom’s Distance Selling Regulations state that you have the right to cancel your order for any item purchased from feraye.co.uk for a full refund. In the event of a cancellation, you must inform us in writing be sure to quote your order number. This must be done within 14 working days of delivery of your items. E-mail is acceptable and should be sent to our customer care department.
SECURITY ON OUR WEBSITE
We never see or store your credit card details at any time. All information that is stored on our site such as your billing address and delivery details are for our use only and we DO NOT pass these on to third parties. This information is also highly encrypted at the maximum level possible to ensure none of your login details or information can be seen by any unwanted third party. Your security and confidence in us is of utmost priority.
PRODUCT INFORMATION
We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend your monitor. We cannot guarantee that your monitor's display of any colours will accurately reflect the colour of the product on delivery.
RETURN OR EXCHANGE AN ITEM
If you are not 100% satisfied with the items you have ordered then we will be more than happy to give you a full refund or exchange it with another item of your choice, that you return them to us within 14 working days of receipt and in a re-saleable condition.
If you wish to return your items please do not hesitate to contact us for your free return label (UK Only). You can contact us via info@feraye.co.uk
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Free return service is only valid for full price items.
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Please be sure to add the invoice or a note which includes your full name, order number and return reason when returning goods.
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The company will not be liable for returns if the garment is stained by makeup.
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We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
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We take no responsibility for goods before they reach us.
